1. General Policy
Astera App offers digital content, premium features, subscriptions, virtual currency, and other digital access. Because these are digital products and services, refunds are handled according to the payment channel used, applicable law, and the specific circumstances of the case.
2. Platform-Based Purchases
If you made a purchase through a mobile app store or another third-party payment platform, refunds and cancellations may be governed by that platform’s own rules and billing system.
In such cases, users may need to manage cancellations or refund requests directly through the relevant store or payment provider.
3. Web Purchases
If Astera App offers web checkout for subscriptions, premium access, or digital features, billing and cancellation terms will apply to those purchases as described at the time of checkout.
Users may contact support regarding web billing questions, accidental payments, account mismatches, or technical access issues.
4. Subscription Cancellations
If you have an active subscription, you may cancel future renewal according to the payment method and billing system used for your purchase.
- Cancellation stops future renewal.
- Cancellation does not usually reverse or refund the current billing period unless required by law or granted in an exceptional case.
- Access may continue until the end of the already paid subscription period, depending on the platform and billing terms.
5. One-Time Digital Purchases
One-time purchases of digital features, premium unlocks, virtual currency, or related digital access are generally considered final once they are delivered to the account, activated, or made available for use, unless otherwise required by law.
However, if you believe there was a duplicate charge, technical error, unauthorized transaction, or a purchase credited to the wrong account, you may contact support for review.
6. Virtual Currency and Wallet Balances
Astera App may include wallet balances, coins, credits, or similar virtual units.
- Virtual currency is intended for use inside supported Astera App features only.
- Virtual currency generally has no cash value and is not redeemable for cash unless required by law.
- Used, consumed, or spent virtual currency is generally non-refundable.
- If a technical issue causes an incorrect balance, missing credit, or failed delivery after payment, support may review and correct the account where appropriate.
7. Cases That May Be Reviewed
We may review refund or correction requests in situations such as:
- duplicate payment
- technical failure during purchase delivery
- payment completed but premium access or virtual goods were not credited properly
- wrong account used by mistake, where the issue can still be verified and corrected
- unauthorized purchase claims, subject to verification
8. Cases That Are Usually Not Refundable
Refunds are generally not granted for:
- change of mind after successful delivery of digital access or content
- unused time remaining in an already active subscription period, unless required by law
- virtual currency that has already been spent or consumed
- dissatisfaction caused by personal preference where the digital content or access was delivered as described
9. How to Request Help
If you need help with a billing, cancellation, wallet, or premium access issue, contact support at:
Email:
asteraspprt@gmail.com
Please include, where possible:
- the email address linked to your account
- the type of purchase or issue
- date and approximate time of the transaction
- order details, payment confirmation, or screenshots
- description of what happened
10. Processing Time
Support requests are reviewed manually. Response time may vary depending on the nature of the issue, the payment channel involved, and whether additional verification is needed.
11. Chargebacks and Payment Disputes
If you believe a payment was unauthorized, you may contact support first so we can review the issue. Payment disputes or chargebacks may lead to temporary restriction of related premium features, wallet balances, or account access while the matter is reviewed.
12. Policy Changes
We may update this Refund and Cancellation Policy from time to time. The updated version will be posted on our website with a revised effective date.
13. Related Pages
14. Contact
For billing, refund, cancellation, wallet, or access questions, contact:
Support email:
asteraspprt@gmail.com
Website: olgaastera.com